Your website is finally finished and ready to go! It looks beautiful. All shiny and new and representing the company in the best possible way. Well done! You just need to press the GO LIVE button . . . but we’ve got some news you were not expecting. The hard work is not over. Now you need to work on getting people to come and have a look at your efforts. But don’t worry too much. There is good news. 
Choosing your domain name is a big deal. It’s up there with some of the hardest decisions you’ll ever have to make about your business.  
 
The URL (Uniform Resource Locator) – that’s your web address, i.e. www.yourdomain.co.uk - you give your site will reflect how it is seen by the public, any future branding decisions, and can even have a big impact on your SEO. 
Great customer service doesn’t have to be difficult. In fact, it can be surprisingly easy. There are a few key pillars that hold up customer care, and one of the most important is after-sales support.  
 
Get this aspect of your service right and you can boost customer loyalty, helping to drive future business and resulting in clients who are 100% happy with what you do. Get it wrong, and you risk forfeiting return business. 
As a small business, you absolutely must have a website. An online presence is your opportunity to boost sales, digitally market and build your brand, and provide potential customers with information about your products or services. If you don’t have a website, then you could be missing out on a huge part of your potential market. 
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