Great customer service doesn’t have to be difficult. In fact, it can be surprisingly easy. There are a few key pillars that hold up customer care, and one of the most important is after-sales support.  
 
Get this aspect of your service right and you can boost customer loyalty, helping to drive future business and resulting in clients who are 100% happy with what you do. Get it wrong, and you risk forfeiting return business. 
As a small business, you absolutely must have a website. An online presence is your opportunity to boost sales, digitally market and build your brand, and provide potential customers with information about your products or services. If you don’t have a website, then you could be missing out on a huge part of your potential market. 
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